FAQ

Question 1

What time is CHECK IN and CHECK OUT?

CHECK IN: 3pm We try to meet up with you when you arrive to explain the features of the van and answer questions. If you arrive late in the evening, let us know so that we can make arrangements. CHECK OUT: 10am To check out just tidy up the van, fill the gas tank, gather all your belongings, and head to the airport. We will arrange to get the van from you. If your flight doesn’t leave until later in the day, you might want to extend the rental to the following day so that you can still drive around and explore. We have some other alternatives too – – so chat with us online and we will see what we can do!

Question 2

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IMPORTANT – Is the camper van 4WD?

Our camper vans are NOT 4WD and should never be taken off the pavement. Polihale State Park is prohibited in one of our camper vans! (Don’t go, please!) Any dirt road is prohibited in our camper vans! (Don’t go, please!) Our camper vans are not designed to drive through sand and will get stuck. We have seen tow bills here exceed $4000.00, don’t be that person, please! There are plenty of beautiful places to go without the risk. You are completely responsible for the cost of any towing, damages, loss of revenue or replacement of camper vans and equipment!!! We love our camper vans and hope you will treat them with respect and love them too. NOTE: Our camper vans are equipped with a live GPS tracker to allow us to locate you should you need any assistance. They provide a report of your driving habits and locations throughout your vacation. If the report shows that you have indeed gone off road or to Polihale State Park you will be charged your complete $1000.00 deposit and we will seek other expenses incurred for your decisions. Please just don’t! Mahalo (thank you) We understand you may like to visit Polihale State Park. If you do then we can give you a tent and pads so that you could rent a 4WD vehicle.

Question 3

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What if I am not from the US, will I need an international driver’s license?

Yes we require an international driver’s license for all drivers from outside of the US. Please note that international driver checks take a minimum of 24 hours and can take up to 72 hours, so please be sure to enter all your driver info early if you are international to ensure your insurance is active when you arrive.

Question 4

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Can I use my own car insurance?

Yes we require an international driver’s license for all drivers from outside of the US. Please note that international driver checks take a minimum of 24 hours and can take up to 72 hours, so please be sure to enter all your driver info early if you are international to ensure your insurance is active when you arrive.

Question 5

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Can I rent a camper van without a credit card?

No. Unfortunately a credit card is required to hold the security deposit.

Question 6

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Flat tire, battery dead, something, not right?

Call us first! We most likely will be able to offer some assistance but do not guarantee this service. The renter is responsible for flat tires, or dead batteries that may occur during the rental period. If roadside assistance is called without Kauai Camper Vans permission, the total cost of the assistance is the responsibility of the renter. Our camper vans are new modern camper vans and have new equipment and tires. NOTE: Our vans are equipped with a LIVE GPS that allows us to locate the van in the event of any breakdown or accident.

Question 7

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What happens if the camper van breaks down?

Call us first! These camper vans are brand new and under full factory warranty so we do not expect any trouble, however in the unlikely event something is wrong we will need to have the van taken to the certified dealer for repairs. Kauai Camper Vans LLC. is not responsible for the costs associated with finding new accommodation, transportation or any other cost associated with anything including, but not limited to the change in plans associated with an accident or breakdown. (We will however do everything we can to accommodate your needs during this unlikely event within our capabilities.) NOTE: If you are on a restricted road or area all cost associated with repair, towing, transportation, replacement or accommodations etc. shall be solely the renters’ responsibility. NOTE: Our vans are equipped with a LIVE GPS that allows us to locate the van in the event of any breakdown or accident.

Question 8

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Showers and toilets in the camper van?

There is a not a shower or toilet in the camper van. All campsites offer shower and bathroom facilities, some campgrounds offer hot water. NOTE: We can provide a portable handheld shower for FREE (upon request) There are other options as well, just ask and we can guide you in the right direction.

Question 9

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What are your age restrictions on renting a van?

You must be 25 years of age to rent one of our camper vans.

Question 10

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Cancellation policy

EVERY cancellation must be confirmed by E-mail.
A $75.00 processing charge applies to all cancellations made after 24 hours of booking the camper van.
For cancelations within 31-60 days of the rental start date, the $250.00 deposit shall be forfeited.
For cancellations made less than 30 days prior to the scheduled pick-up, 50% of rental fees will be forfeited.
For all cancelations, you may be refunded, minus a $150.00 if we are able to fill your reservation time period completely, this is not guaranteed, but we understand things happen and we will try our best.
If there is no contact and you do not show up on the rental start date you will be charged the full rental amount. (help us help you)

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